Unblinking Eye mp3 -> Digitalstores.co.uk and Recordstore.co.uk are FRAUD

Guys,

This is just a warning. It has probably worked for many of you, but a lot of people are sharing my unfortunate experience. I won't bore you so I will go straight to the point:

They have charged me (FOUR times!) for the mp3. Yet to this date I still get the SAME CRAPPY message than on 23th Nov 2009, when I was supposed to be able to download WHAT I HAVE PAID FOR. This is the message:

"1 x Roger Taylor – The Unblinking Eye (Everything Is Broken)
Digital Track
Your downloads are not yet ready, please check back in a few minutes£0.99"

Few minutes? It's been EIGHT DAYS NOW, and counting! How can a "serious" company NOT be capable enough to enable an insignificant link to an mp3? Even a 8-years-old child can do this. Of course, they do NOT experience problems when charging you (even if they do this multiple times because when you click on "Order", instead of displaying a banner confirming the purchase, they simply re-direct you to the front page NOT resetting the shopping basket, which leads to confusion).

Their service is pathetic. I will NEVER use it again and will tell everyone not to do it. I was stolen, charged multiple times, lied and my eMails are being ignored. I am calling my credit card company right now and will report them for fraud. I know they can issue a chargeback.

I just want to share my experience with you guys. I wanted to purchase it officially, but due to this unacceptable behaviour from this pathetic company, this is it for me. Shame on them.

Everything is broken, indeed. Specially my trust in these digital download pseudo-companies.

Bye.

The widespread fuckedupedness of the QOL purchase/download process was/is truly absurd.  I was charged three times, and I did have access to the song(s) right away, but STILL.  I could no longer log into my store account (?!!) after just one day, but did contact recordstore.co.uk directly Sunday and they were very quick with responding and initiating the charge reversal on my credit card.

I gave up my quest to get an account on the Queenonline forum after more than a week of trying, so I guess y'all are stuck with me here. Overall QOL is an pretty unimpressive official online presence.

customer.services@digitalstores.co.uk

After my very polite message full of strange English words they gave me chance to download it twice.

Yes, you're right, I just checked....it was [url=mailto:Customer.Services@digitalstores.co.uk]Customer.Services@digitalstores.co.uk[/url].  not whatever I just said.

I wanted to start this topic when I saw your discussion. I have the same problem with QOL. I hate this way of promoting a single.  I bought it three times on QOL and just send them 3 cancellations so let's hope they will come through.

Does ANYBODY know where to download The Unblinking Eye ????
Everything is broken, including my patience

Thanks

According to Brian's site there will be a physical release, through QOL. Think I'd rather go for that and get an actual CD out of it!

Yeah I'll be doing that never. Who has time to row to England?

Don't buy from them either. I bought AG with the book and all clear back in August (pre-order), and STILL have not received it. They take beyond forever.

This happened to me in the past too (with the QueenOnline shop). Paid like three times, got nothing, complained... after some weeks I got my money back.

Hi,
it's not fraud, it's just not massively intuitive. As soon as you pay for the song, it's available, even though it says "available soon". Go back to the front page of the store, click "My Account", and you'll see a list of your order numbers. Click on the top one, and the song will be there to download.
Sorry to hear you've had so much trouble getting your download. Hopefully this helps.

Cheers,
Simon

well i know i had same problem in the end i just got it form youtube, know its not the correct way off gettin it but theres even a link for gettin the video on to mp4 for my playstation. come on guys this is the internet there ways of getting it, sorry roger im a big fan but ive paided for it. good luck. well roger is right everything is broken.

[QUOTE]

[b]Simon Brown wrote: [/b]

Go back to the front page of the store, click "My Account", and you'll see a list of your order numbers. Click on the top one, and the song will be there to download. [/QUOTE]
    NO, IT IS NOT. I still got:

    1 x Roger Taylor – The Unblinking Eye (Everything Is Broken)
    Digital Track
    Your downloads are not yet ready, please check back in a few minutes

    They are indeed the LOUSIEST online store EVER!

mine kept saying that until after I downloaded it. Mine was definately there, and it was just a case of clicking the right link. Sorry that I couldn't help.
Good luck!
Simon

Maybe it's my weird sense of luck, but I've never really had problems with Digital Stores. All my downloads + that one physical purchase (the AOBTD Miami remix CD5, 7" PD & 12" Clear Vinyl pack) have come through fine.

o.O

[QUOTE]

[b]GratefulFan wrote: [/b]

The widespread fuckedupedness of the QOL purchase/download process was/is truly absurd.  I was charged three times, and I did have access to the song(s) right away, but STILL.  I could no longer log into my store account (?!!) after just one day, but did contact recordstore.co.uk directly Sunday and they were very quick with responding and initiating the charge reversal on my credit card.

I gave up my quest to get an account on the Queenonline forum after more than a week of trying, so I guess y'all are stuck with me here. Overall QOL is an pretty unimpressive official online presence.[/QUOTE]
I signed up for the Queen Online forum - ID and password, but they never contacted me to activate my membership. I emailed them and the email was rejected. Screw 'em!

I downloaded [i]The Unblinking Eye[/i] twice, but now, although I have it listed in my library on Windows Media Player, if I try to play it I keep getting the message that WMP can't find the file. Is this like the coin on a string, where one spends it in the machine and then pulls it back out, only in reverse? Why did the download say "temporary file"? Questions - nothing but questions.............