If you haven't seen the Mystery Shopper Report (and each McDOnald's & Burger King in this country has each report sent to them, so that they can be celebrated/appealed/learnt from as necessary), how do you know it was false?
Furthermore, if this report highlights an inability to perform the job as specified, aren't they correct to discipline you?
What you are saying would have been a possibility had I continued futher on without help, but what the customer said did not reflect anything to do with my stress. It seems it was based more on their own 'opinion' rather than fact, or what actually happened during that day. What they said was that I did not smile, say "Thank you", or even finish the order, which is a complete load of bollocks. I always do say thank you, I usually smile, and that part about not finishing the order...Well it was only my job that day to take the order only, not also fill it as well, but that customer must have thought I intentionally made someone else fill my orders - that's not what happened. I sometimes, like I said, get help from other co-employees, if they are already scheduled to work, who will take my order slips and fill the bags with fries, burgers, condiments, and fill the drinks and hand those out.
And I actually did get shown part of the report at the time when I was being fired, I was just not allowed to keep it for myself as, like I said, it's an intelligence report used for certain reasons. And I do not have access to it either way, and I would suppose the head office has that report along with every other reports done, not just on me but other employees and other locations, on file but not allowing it accessible to even former employees, which pisses me off.