it's a useless site item.
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No, it's not.
I love the chatroom. I've been going in there for almost 4 years and have made some excellent friends. Like YV pointed out, it is useful dialogue and conversation, not nonsense so most of what goes on in the chat won't appeal to those of you who have posted nonsense comments in this thread and numerous other places on this board.
I can't use the queenzone chat room because I need a program to get it to work and I'm not sure if my screen reader will support it, so I just use the forums. I'm totally blind, by the way if you were wondering.