I just phoned the digital stores to make sure my ticket order went through on Friday as I know other members have had trouble and wanted to 100% sure.
My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers.
She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier.
I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up)
She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now.
Has anyone else called about this? I am disgusted.
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I'd be pretty pissed if I bought tickets and they ended up in the upper tier. Sounds like the person you talked to is full of shit, though.
[QUOTE][QUOTENAME]Erin wrote: [/QUOTENAME]I'd be pretty pissed if I bought tickets and they ended up in the upper tier. Sounds like the person you talked to is full of shit, though.[/QUOTE]
...Or alternatively the advertisements on QOL were full of shit. Personally, I wouldn't be too happy with those odds. :I
...Or alternatively the advertisements on QOL were full of shit. Personally, I wouldn't be too happy with those odds. :I
I still don't get why people bought tickets without knowing the exact location of their seat. I like to know what I'm paying for, but maybe that's just me?
Don't worry, it's not just you. I wouldn't buy a seated ticket without knowing the exact location.
I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.
I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.
[QUOTE][QUOTENAME]Tero wrote: [/QUOTENAME]I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.[/QUOTE]
No presale EVER offers the best seats.
No presale EVER offers the best seats.
[QUOTE][QUOTENAME]PieterMC wrote: [/QUOTENAME][QUOTE][QUOTENAME]Tero wrote: [/QUOTENAME]I think the problem is that QOL/The fanclub promised BEST seats, and that just isn't going to happen with the ticket sales of today. Some trusting people are going to be fooled by the promise of an "official" party.[/QUOTE]
No presale EVER offers the best seats.[/QUOTE]
Except the ones that aren't advertised. You know, the ones where all the touts buy their tickets. ;)
No presale EVER offers the best seats.[/QUOTE]
Except the ones that aren't advertised. You know, the ones where all the touts buy their tickets. ;)
I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless
[QUOTE][QUOTENAME]FatBumGirl wrote: [/QUOTENAME]I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless [/QUOTE]
I really feel sorry for you, and I wish I could say that I'm surprised. Unfortunately they seem to have screwed this up royally.
I really feel sorry for you, and I wish I could say that I'm surprised. Unfortunately they seem to have screwed this up royally.
[QUOTE][QUOTENAME]FatBumGirl wrote: [/QUOTENAME]I just phoned the digital stores to make sure my ticket order went through on Friday as I know other members have had trouble and wanted to 100% sure.
My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers.
She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier.
I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up)
She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now.
Has anyone else called about this? I am disgusted.[/QUOTE]
They cannot charge you ten pounds more for a seat, that's just illegal. I think they could not handle the amount of orders and have to sort out the orders now. You should email them and insist on a written confirmation of a 1s category seat as booked, a phone call is nothing.
I hope things work out well for you.
My order has gone through(.. pheww!) and I asked if she could give me any idea what blocks were allocated to presale ticket buyers.
She reeled off a list of about 5 sections in the lower tier and 4 in the upper tier.
I freaked out and said at £49.50 those tickets are supposed to be in the lower tier and that I couldnt sit in the upper tier as I have fear of heights ( for any of you that havent been to the O2 , it is really really high up)
She said she couldnt help at this time and to send an email with my concerns!!! I am shitting it now.
Has anyone else called about this? I am disgusted.[/QUOTE]
They cannot charge you ten pounds more for a seat, that's just illegal. I think they could not handle the amount of orders and have to sort out the orders now. You should email them and insist on a written confirmation of a 1s category seat as booked, a phone call is nothing.
I hope things work out well for you.
[QUOTE][QUOTENAME]FatBumGirl wrote: [/QUOTENAME]I didnt expect the best seats, just lower tier! I cant believe I may of been charged 49.50 for a £39.50 seat! ...and through the site of the band who's doing the gig!?!I am speechless [/QUOTE]
If you've been charged £49.50, you'll get a £49.50 seat. Don't worry about it, but you're right not to expect the best seat in the house.
If you've been charged £49.50, you'll get a £49.50 seat. Don't worry about it, but you're right not to expect the best seat in the house.
I just got this email:
Hi Cathy,
As you are aware we do not physically have the tickets yet, but I shall do my very best to get lower tier tickets for you. I’m sorry but this cannot be guaranteed.
Kind regards
Customer Service
Queen Online Store
Cheers then!!
Hi Cathy,
As you are aware we do not physically have the tickets yet, but I shall do my very best to get lower tier tickets for you. I’m sorry but this cannot be guaranteed.
Kind regards
Customer Service
Queen Online Store
Cheers then!!
I've had exactly the same conversation today with these guys. I pointed out that Upper Tier seats are priced at 39.50 and not 49.50 (what I paid) - so hopefully the message will get through and I will get Lower Tier.
Did they try and justify why you may have a upper tier seat for £49.50 Neil?
The guy I spoke to didn't seem to know much about the whole booking process. All he said was that seating wouldn't be allocated until September and that I should send him an email with my concerns.
I sent a detailed email stating the facts:
That QOL promised the better allocation on their website. Upper Tier are not better seats hence the lower price of £39.50.
That the face value of my ticket was £49.50 - if you check any other ticket site (See, Ticketmaster) you will see that this price refers to Lower Tier seating. So that's what I expect to receive.
I'm interested to see what they say. I asked if I could cancel my order but they said no, so I'm now waiting for a response. I can see no way for them to justify giving us cheaper seats, unless they refund part of the original ticket price. I doubt that will happen though.
I sent a detailed email stating the facts:
That QOL promised the better allocation on their website. Upper Tier are not better seats hence the lower price of £39.50.
That the face value of my ticket was £49.50 - if you check any other ticket site (See, Ticketmaster) you will see that this price refers to Lower Tier seating. So that's what I expect to receive.
I'm interested to see what they say. I asked if I could cancel my order but they said no, so I'm now waiting for a response. I can see no way for them to justify giving us cheaper seats, unless they refund part of the original ticket price. I doubt that will happen though.