I've just checked Ticketmaster and it's showing Upper Tier seats at both 39.50 and 49.50 as well. I must be going mad as it wasn't doing that before!!!
Bugger!! I can't stand to be that high in the gods!!
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You think that just started appearing there by coincidence? Too many tickets @ $49.50 were sold to accomodate the lower seats. That's what happened.
"Best I can" = luck of the draw.
At least you're guaranteed they won't cancel due to poor ticket sales! The promoter knows you're going to the show now. He's not gonna give you a partial refund or even full refund. He'll suggest you sell the tickets yourself. You see, he's too busy selling all those corporate seats. Might I suggest stubhub.com?
"Best I can" = luck of the draw.
At least you're guaranteed they won't cancel due to poor ticket sales! The promoter knows you're going to the show now. He's not gonna give you a partial refund or even full refund. He'll suggest you sell the tickets yourself. You see, he's too busy selling all those corporate seats. Might I suggest stubhub.com?
"Bugger!! I can't stand to be that high in the gods!!"
I don't think you have to. Email digital stores and insist on a guarantee that you get the lower tier seat you paid for. They have to fulfil their part of the contract and cannot change the rules after taking your money. If they say they cannot guarantee the seat you paid for, you can cancel the booking and tell your bank (credit card company)to recall the money.
Your rights as an internet customer are protected by the EU Distance Selling Directive, you are NOT at the mercy of ticketmaster or digital stores
QUOTE:
"The Directive requires that the seller provide the customer with the following information:
The main characteristics of the goods supplied;
The price of the goods, including any taxes and delivery costs;
The proposed arrangements for payment;
The guarantees or standards supplied with the goods; and
The address to which complaints about the goods should be directed (i.e. that of the seller or the supplier).
Distance selling covers not just Internet sales, but also mail order and telephone sales. As part of the sales agreement the consumer has the following rights:
Unless the parties to the sale agree otherwise, the sale and delivery of goods must be completed within 30 days of the customer submitting the order;
If the goods ordered are unavailable then the customer is entitled to a refund as soon as possible, and in any case within 30 days;
The customer has the right to return goods within seven days of their receipt, and require a refund, although the supplier is entitled to deduct the costs of carriage (although there are exceptions to this rule for perishable goods, custom-made goods, and dated goods such as magazines and periodicals);"
END OF QUOTE
I don't think you have to. Email digital stores and insist on a guarantee that you get the lower tier seat you paid for. They have to fulfil their part of the contract and cannot change the rules after taking your money. If they say they cannot guarantee the seat you paid for, you can cancel the booking and tell your bank (credit card company)to recall the money.
Your rights as an internet customer are protected by the EU Distance Selling Directive, you are NOT at the mercy of ticketmaster or digital stores
QUOTE:
"The Directive requires that the seller provide the customer with the following information:
The main characteristics of the goods supplied;
The price of the goods, including any taxes and delivery costs;
The proposed arrangements for payment;
The guarantees or standards supplied with the goods; and
The address to which complaints about the goods should be directed (i.e. that of the seller or the supplier).
Distance selling covers not just Internet sales, but also mail order and telephone sales. As part of the sales agreement the consumer has the following rights:
Unless the parties to the sale agree otherwise, the sale and delivery of goods must be completed within 30 days of the customer submitting the order;
If the goods ordered are unavailable then the customer is entitled to a refund as soon as possible, and in any case within 30 days;
The customer has the right to return goods within seven days of their receipt, and require a refund, although the supplier is entitled to deduct the costs of carriage (although there are exceptions to this rule for perishable goods, custom-made goods, and dated goods such as magazines and periodicals);"
END OF QUOTE
That's a really helpful post..many thanks!! I've already emailed them asking for confrmation, but I'll make sure I quote the above text and give them what for if they start dragging their heels!
Thanks once again!
Neil
Thanks once again!
Neil
I have just been e-mailed with confirmation of my tickets, however this is the list of seating blocks I was given: Lower tier blocks 103,105,107,109,110 and 111, all good spots, upper tier blocks 404,420,402,403 and 422. The last threee look to be right at the side of the stage, wont see a thing from up there!!!
OMFG!! Those Upper tier seats in 422 are a joke .I wouldnt be surprised if the rigging isnt in the way too. They'll have us hanging off a rope ladder pointing a spotlight next!!
The O2 seating chart is a bit misleading. I was in Block 112 for the Bon Jovi concert at the O2 and I had the same concerns (that I'd be side on with rigging in the way or something blocking the view).
This isn't the case - the view was excellent and the stage was set a bit further back than on the chart. The designers of the O2 have stated that every seat in the house should have an unobstructed view and from what I've seen and from what others have told me, this holds true.
This isn't the case - the view was excellent and the stage was set a bit further back than on the chart. The designers of the O2 have stated that every seat in the house should have an unobstructed view and from what I've seen and from what others have told me, this holds true.
Re: Distance Selling Regulations
Ive tried that before with a block booking for a large concert (not queen!). There were 44 of us going, having each paid nearly £100. To cut a long story short, one of the group was a solictor.
The outcome: Buying a ticket is actually buying the right to attend an event. The ticket is merely the vehicle for coveying that right. So the delivery of the ticket is not the same as the delivery of 'goods or other services' as the service still has to be performed (i.e. the date of the gig). In other words, the distance selling regs didnt apply. (which is why 'Certain Leisure Services' are listed in the Act as 'excluded from the Act'.)
They eventually turned up, we went and had a great time!!!
Moral of the story: Ticket Agents are a bunch of Arses, usually incompetent, but all seems to come good at the end :)
Ive tried that before with a block booking for a large concert (not queen!). There were 44 of us going, having each paid nearly £100. To cut a long story short, one of the group was a solictor.
The outcome: Buying a ticket is actually buying the right to attend an event. The ticket is merely the vehicle for coveying that right. So the delivery of the ticket is not the same as the delivery of 'goods or other services' as the service still has to be performed (i.e. the date of the gig). In other words, the distance selling regs didnt apply. (which is why 'Certain Leisure Services' are listed in the Act as 'excluded from the Act'.)
They eventually turned up, we went and had a great time!!!
Moral of the story: Ticket Agents are a bunch of Arses, usually incompetent, but all seems to come good at the end :)