Last year I order a Taylored t-shirt, The wrong t-shirt arrived. I informed Queen Online Store of the error, they asked for a photo of the t-shirt sent which I provided them with and they sent me the correct t-shirt free of charge. I was surprised but delighted
^ u MAY want to consider that lost or stolen. If not double check with your local post office on a weekly basis. UNLESS they were backordered and out of stock and someone's lost track.
Years ago I'd ordered an A KIND OF MAGIC TOUR SHIRT from the U.K.. gotten my money order in pounds sterling (this was the late 90's and i was still a kid and QUEEN popularity had waned) ...But the fucking thing never came.
One time last year I'd been receiving packages that were torn, peeped into etc....turns out a mail carrier was sifting through packages.
I'm in the USA and you gotta report incidents like that to the office of the inspector General. I was eventually "reimbursed" about half the value of the item I'd ordered that had been stolen. (*the fuckhead delivered AN EMPTY ENVELOPE)
Wasn't happy about it. Was hoping an investigation would lead to a firing, but I'm not sure.
Depending on where ur from ITSM, it may even be too late to track that order from their shipping dept.
You've really gotta put pressure on the fuqqeros ASAP when you sense a disparity in delivery or response time.